A pre-order allows you to secure an album before its official release in Korea. This guarantees your item, including first press editions and possible pre-order benefits, but it also means there is a waiting period before shipping.

1. You place your order and receive confirmation.

2. We wait for the official album release in Korea.

3. The album is released and shipped to us from our suppliers (3–10 business days).

4. We receive, check, and prepare your order (1–3 business days).

5. Your order is shipped to you with tracking provided.

6. Delivery times:
🇬🇧 UK: 2–5 working days
🌍 International: 7–15 working days

Pre-order benefits may include exclusive photocards, posters, or other limited extras. These are often limited in quantity, may be random, and can vary depending on the supplier.

We process orders within 1–3 business days after stock arrives. UK delivery usually takes 2–5 working days, while international shipping takes 7–15 working days.

Yes! We ship worldwide so K-pop fans everywhere can enjoy our products.

Once your order has been dispatched, you’ll receive an email with your tracking number so you can follow your delivery.

Yes! All our albums are 100% authentic and sourced from trusted suppliers in Korea.

Yes! Albums include all official inclusions unless stated otherwise. Pre-order items may also include extra benefits if available.

Yes, delays can happen due to production issues, high demand, or shipping from Korea. Release dates may also change at the discretion of the entertainment company.

If your order includes both pre-order and in-stock items, everything will be shipped together once all items are available.

International orders may be subject to customs fees or import taxes depending on your country. These are the responsibility of the customer.

Orders can only be cancelled before the album is released. After release, cancellations may not be possible as stock has already been secured. Address changes must be requested before dispatch.

Please contact us within 48 hours with photos, and we’ll arrange a replacement or refund as quickly as possible.

Yes! Sign up to our newsletter for 10% off your first order and access to exclusive rewards.

We do our best to restock popular items. Sign up for restock alerts so you don’t miss out.

You can reach us via our contact page or email, and we aim to reply within 24 hours.